Below are some commonly asked questions about VW Kombi and beetle hire and rental and campervan hire in general. We suggest you familiarise yourself with this information before picking up your vehicle. If you have any further questions please ask us at the time of booking your Kombi hire.

Where are your depots?
We presently have one depot only, located at 2197 Peats Ridge Road, Calga NSW 2250.

What happens if I break down?
Kombis are over 30 years old so if you have a breakdown you need to remember it is all part of the experience. In the event of a breakdown we provide free NRMA 24 hour roadside assistance. The NRMA will assist you free of charge for any MECHANICAL issues you may have during your travels. For more serious breakdowns we may, depending on the circumstances, arrange an alternative vehicle of any shape or size or give a refund for the number of full days the vehicle is off the road.

What if I have a foreign drivers license?
No problem at all. All drivers must have a valid full driver's license which they must present when they collect the van. Please note that our pricing is based on having a clean driving record, otherwise a daily surcharge may apply.

How many people can travel in a Righteous Kombi?
Kombi campervans are legally registered to seat two people. One Driver and one passenger. Beetles can seat up to five people.

How many people can sleep in a Righteous Kombi?
All Kombi camper’s can sleep up to 2 people inside on the double bed. Some of our Campers have a mezzanine sleeping area in the pop-top which can cater for another 1 or 2 people. We also hire a tent for an extra 2 people.

Do you have one way hires?
Yes we can cater for one way hires, however the additional fee is quite high as we need to have the vehicles delivered back to Sydney.

Can I pick up from anywhere else in Australia?
In certain circumstances we may permit pick-up from an alternate location, subject to a one-way fee.

What type of campervan is a Righteous Kombi?
All our vans are Volkswagens. We have Type 2 Kombi Transporters. Please see our page on our Kombis for a full run down

Do you have Automatic transmission?
Yes. Many of our fleet of Kombis are Automatic, however you will need to make a request to ensure we supply you with an automatic vehicle.

Are your Cars Left hand or right hand drive?
All our vehicles are right hand drive.

What side of the road do you drive on?
In Australia we drive on the left hand side of the road, similar to most of Asia and the United Kingdom.

Where can I take my Righteous Kombi?
Since our Kombis are over 30 years old we need to restrict the distance and areas they travel to ensure you have a safe and fun holiday. Kilometres you can travel are limited to 200km per day. As far as the areas you can travel to, you will need to advise us where you plan to go so we can approve it. As a general guide you are limited to South East Queensland, Eastern NSW, Victoria and Tasmania, and to Adelaide.

Are there any times of the day that I cannot drive the vehicle?
Yes. You cannot drive the vehicle at dusk if outside a city area. and you cannot drive in the heat of the day (11am-3pm) on a hot day.

What is the range on a tank of petrol?
Approx 400km (11L/100km)

What type of fuel does a Righteous Kombi use?
All of our Kombis run on premium unleaded petrol. NO ETHANOL.

Is insurance included in the prices?
Insurance is compulsory for every driver so the prices quoted are inclusive of insurance for one driver assuming the driver is aged 25+ and has held their license for 3 consecutive years and has a clean driving record. You will need to notify us if these assumptions are incorrect and you may need to pay additional fees.

What does the insurance cover?
We include Fully Comprehensive Insurance. The hirer is responsible for the excess. Our standard excess is $5,000AUD for drivers 21+ or $3,000 for drivers 25+. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Righteous Kombis know as soon as possible. Righteous Kombis strongly recommend that you have personal travel insurance while traveling. In many cases travel insurance will cover the cost of the excess. If you have an accident or breakdown, Righteous Kombis will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Righteous Kombis as to whether we choose to release another vehicle to you following an accident or breakdown depending on the circumstances.
 
Can I reduce my excess?
Yes, please see the insurance section of our website under pricing for the available excess reduction options

Is there a minimum hire period?
No, there is no minimum hire period. Instead there is a minimum charge equivalent to the cost of 5 days hire.

Does the Sat Nav work in all areas of Australia?
In most situations yes it will unless it had difficulty finding a satellite signal.

Should I book campsites in advance?
We recommend that you do from September through to March, although it depends entirely on where you intend to go.

Will my mobile phone work in Australia?
It depends on your phone and your plan. We recommend contacting your mobile phone service provider in your country and asking them. In most cases you will need global roaming. We recommend purchasing an Australian sim card on arrival in Australia. You can get these from any mobile phone store or post office. This is useful in emergencies or even for just telling us that you want to extend your hire. In most cases your phone will NOT work in the outback.

Where can we park overnight?
Parking in Australia is pretty easy. Like anywhere, please remember that local state laws do apply and any violations are your responsibility. You can often park and sleep in truck stops, but there are heaps of caravan parks and camping grounds in Australia offering great facilities at minimal cost.

What is the minimum age to rent a Righteous Kombi?
You need to be 21 years of age, or older. In certain circumstances we may permit persons under the age of 21 to hire our vehicles, subject to prior written approval from our insurance provider.

How do I pay my deposit?
We will only request payment of a deposit after we submit you with a formal quotation. The quotation will explain methods for paying your deposit.

What if I cancel?
Your deposit is non-refundable should you choose to cancel your reservation, but it is transferable if you tell us at least 14 days prior to your booking date. This is then valid for another 3 months. Please note that this is at our discretion and is subject to individual circumstances and time of year. Cancellations made within 14 days of your pick up date will not be transferable or refunded. Cancellations made within three days of the pick up date or "no shows" will be charged 100% of the total hire cost. Should you cancel your booking once your hire has started, you will not receive a refund.

How can I pay?
We accept cash, cheque, Visa and Mastercard (Credit or Debit). If paying by cheque, funds need to clear prior to picking up the vehicle. We suggest payment be made 7 days prior to pick-up to ensure funds have cleared. The vehicle will not be released to you until funds have cleared.

What do I need to bring with me?
Please make sure the driver is present and that they have their drivers license + Passport (or other suitable photo ID) with them. Please bring a credit card (VISA or Mastercard - Except VISA or Mastercard Debit cards) so that your details can be left on the contract and the cash/card to pay the outstanding balance (Debit cards accepted).

Is there a bond?
Yes there is a bond. Please see the insurance section of our website under pricing.
 
How much for an extra driver?
An extra driver aged over 25 is an additional $27 per day.

When can I collect and return my Kombi?
Only by prior appointment. We calculate our hire times by calender days. So each day is counted as one, irrespective of what time you pick up/return the van. Please be at the depot turn up within 30 minutes of your booked reservation time and return the van on the time stated on your contract. Late fees do apply.

Can I park the camper anywhere when staying the night?
Yes. Usually roadhouses, motels and hostels are accommodating. Check out Camping inOz, a great camping site with information about free camping sites and good caravan parks around Australia.

Do your kombis have roof racks or tow bars?
No. You are not permitted under any circumstance to tow anything or strap anything to the roof of the vehicle.